FAQ

We use a variety of crystals in our jewelry, including but not limited to Amethyst, Rose Quartz, Jade, Crystal Quartz, and many more. Each piece is crafted to highlight the unique properties and beauty of the chosen crystal.

Yes, we are committed to ethical and sustainable practices. We source our crystals from reputable suppliers who prioritize ethical mining and fair labor practices.

Detailed sizing information is provided for each product in its description. Additionally, you can refer to our sizing guide for assistance. If you have specific questions, our customer support team is here to help.

Each product comes with care instructions. Generally, it's best to avoid exposure to harsh chemicals and extreme conditions. For specific care guidelines, please refer to the provided instructions.

For all press inquiries please contact: contact@pristinecrystals.com

Our order processing is largely automated and hence unfortunately, it is difficult to have the delivery address changed once an order had been placed. However, we encourage you to contact us immediately in case the delivery address is incorrect, so that we can do our best to try and assist you.

Our order processing is largely automated and hence unfortunately, so we encourage you to contact us immediately in case an order must be cancelled, so that we can do our best to try and assist you.

Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please refer to our Shipping Policy for more details.

Yes, unless otherwise stated. The cost of shipping will vary depending on where you are shipping to, what is being shipped and whether you choose standard/express shipping options. During checkout, you will have the option to select Standard or Express shpping (if available). The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed. International shipments may require the customer to claim their package at the nearest customs facility. Additionally, you may be required to pay any customs duty , which will be determined by local customs authorities.

You can find our shipping policies here.

Please allow a processing time of 3 to 5 business days from placing your order for your order to process and package. During festival/holiday periods, processing time may take longer. All orders placed after 17:00 CET will only be added to the processing queue the next business day. Orders will be shipped out ship within 5 business days of placing your order. Occasionally, orders will take longer, depending on stock availability. We will notify you via email if this is the case with your order. The transit time (once your order has been shipped) will vary depending on your physical location and whether you chose standard/express shipping during checkout. Please allow up to 4-6 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can! However, once the courier company picks up your order from one of our warehouses, please note that we, unfortunately, have no control over the transit.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

Our return policy can be found here.

No, shipping charges are not refundable.

You can find our Refund Policy here.

No, custom pieces are exempt from return/refund. We cannot process returns/refunds for customized or personalized items

Yes, we offer customization options for selected pieces. Please contact our customer support team to discuss your preferences, and we'll do our best to create a unique, personalized piece for you. Please note that customized pieces are not eligible for return/refund.

Yes, if you require a size different from the standard sizes we offer, you can request custom sizing. Please contact our customer support team and we'll be happy to support you with the sizing.

We accept all major Credit and Debit cards, PayPal, PristineCrystal Gift Certificates and store credit.

Yes, our prices are listed in US dollars unless mentioned otherwise. If you are shopping from a different currency, the final transaction will be processed in USD, and your bank may apply exchange rates.

Orders may be subject to payment verification. If your order is placed on hold pending verification, we will reach out to you to ensure that there are no major delays.